Every Great Evening Has A Theory
Premium kitchen and bar tools that turn any occasion into something worth talking about.
Frequently Asked Questions
Are you an Australian business?
Yes! Our head office is located in Sydney!
Will Prep Theory make me a better host?
Yes! We provide you with the kitchen and bar tools that only elevate how you cook, host and entertain. No filler - just products that make a real difference at the table!
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
My product arrived damaged. What do I do?
Send us an email within 7 days of receiving the product with a photo of the damaged product and we will organise a replacement or full refund.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at preptheoryco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Prep Theory, we believe every great evening deserves the right tools. From the kitchen to the bar, we curate exceptional products for the host who refuses to settle - and for everyone who loves buying for them.
Fast, Free & Secure Shipping Australia Wide
What makes a great evening? Great tools. And you shouldn't have to wait. That's why we offer fast, free shipping on every order. Your kitchen and bar essentials are packed with care and delivered straight to your door, so you can start hosting better, sooner.